We are looking for a technically skilled IT Support Engineer to join our IT support team. You will be responsible for providing technical assistance, troubleshooting issues, and ensuring smooth day-to-day IT operations across systems, networks, and end-user devices.

This role is ideal for candidates who enjoy hands-on problem solving, user support, and working in an IT environment.

What We’re Looking For:

• 1–2 years of experience in IT support or system support.
• Strong knowledge of Windows OS (basic server knowledge is a plus).
• Hands-on experience in hardware troubleshooting.
• Good understanding of LAN, WAN, and Wi-Fi networking.
• Experience with Active Directory, user management, and permissions.
• Basic understanding of firewalls, antivirus, and system security.
• Familiarity with ticketing tools and IT service processes.
• Good communication and customer support skills.
• Understanding of ITIL processes.

What You’ll Do:

• Provide Level 1 and Level 2 IT support for hardware, software, and network issues.
• Troubleshoot desktops, laptops, printers, and peripheral devices.
• Install, configure, and maintain Windows and server operating systems.
• Manage user accounts, access rights, and permissions.
• Monitor system health and respond to IT incidents and service requests.
• Maintain IT documentation, asset records, and support logs.
• Coordinate with vendors and internal teams for issue resolution.
• Ensure data security and follow IT policies and procedures.

Position :

IT Support Engineer

Employment Type :

Full-time

Experience Level :

1-2 Years